Help Center
Find support guides, deployment resources, and help mapping your accounts.
Account Setup
Learn how to register your organization and users at account.mxend.com/signup. Guides cover government ID validation, biometric onboarding, and primary security key generation.
Sign-In & Security
Troubleshooting credentials, password recovery, or hardware security key authentication errors at the sign-in portal: account.mxend.com/signin.
Domain Mapping
Step-by-step instructions for enterprise administrators to configure DNS mappings, map corporate MX records, SPF, DKIM, and DMARC settings to enable zero-trust validation.
Key Management
Guidelines for key rotation schedules, handling lost hardware key authenticators, and maintaining zero-knowledge data integrity during key updates.
API Integration
Developer guides for connecting your applications via the MXend API. Learn about token scopes, message delivery endpoints, and secure connection hooks.
Billing & Plan Upgrades
Manage licenses, request enterprise SLAs, update payment methods, or transition from Professional to Business services in the admin dashboard.
Common Questions
How do I sign up for an MXend account?
Navigate to account.mxend.com/signup. You will be prompted to enter your work email, verify your identity via government ID check, and register a FIDO2 hardware security key for subsequent logins.
I lost my hardware security key. How do I sign in?
To sign in, go to the login portal account.mxend.com/signin and click "Trouble Signing In". You will need to present your backup recovery phrase or undergo live biometric re-verification to generate a new key pair.
How long does identity verification take?
Automated verification checks (biometrics and document scanning) are completed in real time. If manual review is flagged by our system, verification is completed within 2 hours.
Still Need Help?
Our technical engineers and support representatives are available 24/7 to resolve issues.